Shutters FAQ

We would always recommend that your new shutters are fitted by our timed served joiners.

Shutters are custom made and manufactured to your opening sizes and will be ready for insulation in 8 – 12 weeks from the date of your order and receipt of deposit.

Yes! We provide the full service! We pride ourselves in our knowledgeable and experienced in-house measuring and fitting team who come out to your property to carry out all the works. 

We will do everything for you from start to finish – all you have to do is choose the style and colour of your shutters from the selection of samples that the measure brings to your house.

We tend to avoid drilling dirctly into UPVC windows.

On flat windows, this is very feasible as we side fix into the plaster of the recess. On bay windows there might be a couple of things to have a look at when fitting shutters:

1. The handles on UPVC windows usually protrude too far to achieve a neat fixing. It would be ideal to have a chat with one of our experienced members of staff to learn more about your options.

2. If it is possible to fix them, there might be some drilling into the PVC involved so once again, it’s recommended to talk to our friendly team to learn more about your options.

A huge amount our work involves shutters in bedrooms and nurseries, without any concerns regarding light. We would never suggest that our shutters are 100% blackout (due to tolerances required for slat movement and the opening and closing of panels) but they aren’t far off!

Due to level of skill our surveyor and advanced technology of our shutters (i.e. rebated side style and clever frame options) our designs and panels keep more light out when closed than other companies. We can also provide shutters with an integrated room darkening blind between your window and the shutter (encased within the shutter frame) for a sleek finish to maximise light reduction further.

Here are few tips to look after your shutters:

• Do not leave the windows open when it is raining – the product is not waterproof.
• Dust regularly. We recommend our ostrich feather dusters, available from our showroom. Alternatively, wipe with a damp cloth.
• When closing the slats, use the tilt rod whenever possible with an up and down motion, not an outward pulling motion.
• To close the slats completely, close them in the up position. Be sure to close the slats before opening panels. Failing to do this will cause the slats to “pinch” and could cause damage.
• When physically closing the panels, line up the leading edges. Panels that aren’t closed properly and lined up will eventually settle in the slightly skew shape.
• If over time you feel the slat movement has become slack, look down the side of each panel and you will see a tension screw. Simply use a Phillips head screwdriver to adjust the tension as needed, being careful not to overtighten.
• Do not try and take the shutters down yourself. This will negate the warranty. If you require them to be taken down, please contact us to discuss the next steps.
• Do not repaint – shutters are sprayed pre-assembly and repainting will clog up moving parts.